Terms of Service

Effective date: [to follow] · Who we are: [company legal name] (company number [number]), registered at [registered address], trading as MiseOS ("MiseOS", "we", "us"). Contact: [support email].

1. What these terms cover

These terms govern access to and use of the MiseOS service by the business that opens the account (the "Customer", "you"). By creating an account or using the Service you agree to these terms and to the Data Processing Agreement (the "DPA"), which is incorporated into these terms.

2. Definitions

• Service — the MiseOS kitchen-operations software, accessible via web and installable app, including ordering and supplier tools, stock and GP reporting, rota, the food-safety diary, exports, and the AI Features.
• Venue — a single kitchen workspace within the Service. One physical site is one Venue.
• Team Member — an individual you invite into a Venue.
• Customer Data — data you or your Team Members enter into or generate within your Venues, including records about your staff, suppliers, recipes, sales, and food-safety activities.
• AI Features — features that process content using third-party AI providers, including the Sous assistant, voice synthesis, invoice reading, and recipe/dish import.
• Demo Venue — the shared sample kitchen ("The Copper Pot") provided for exploration.

3. Business use

The Service is provided for use by food business operators and their teams in the course of business. It is not offered for consumer use.

4. Accounts, Venues and Team Members

1. You are responsible for the accuracy of information provided at sign-up and for maintaining the confidentiality of credentials.
2. You may create one or more Venues. Each Venue you actively use beyond its trial requires its own subscription (§6).
3. You may invite unlimited Team Members to a Venue at no additional charge. You are responsible for who you invite, the roles you grant, and for removing access when people leave. Records signed or entered by your Team Members are your records.
4. The Demo Venue is free for everyone, contains illustrative data only, and may be reset or changed by us at any time.

5. Trials

Each new Venue includes a free trial of [14/30] days. No payment card is required to start a trial. At the end of the trial the Venue becomes read-only until a subscription starts; your data is retained per §14.

6. Fees

1. Subscriptions are per Venue, per month: £59 for your first subscribed Venue and £49 for each additional subscribed Venue on the same account.
2. Annual payment carries a 10% discount.
3. You may pause a Venue at any time: £0 while paused, data retained, resume with one click. Pausing takes effect at the end of the current billing period.
4. [VAT status line].
5. We may change prices with at least 30 days' notice; changes take effect from your next billing cycle after the notice period. If you don't accept a change you may cancel before it takes effect.

7. Payment

Payments are processed by Stripe. Your full card details are held by Stripe, not by us. If a payment fails we will retry and notify you; if payment remains outstanding [14] days after the due date we may suspend the affected Venue until payment is made.

8. Cancellation

There is no minimum term. You may cancel any Venue or your whole account at any time, effective at the end of the current billing period. §14 covers your data after cancellation.

9. Customer Data

1. You own Customer Data. You grant us the licence needed to host, process, back up, transmit and display it solely to provide and support the Service.
2. You may export Customer Data at any time using the export tools in the Service.
3. You are responsible for the accuracy and lawfulness of Customer Data, including having a lawful basis to record information about your staff, and for not recording special-category data (such as health information) in free-text fields.
4. Personal data within Customer Data is processed under the DPA, in which you are the controller and we are the processor.

10. AI Features

1. AI Features send the content you submit (for example a question to Sous, an invoice photograph, recipe text, or text for speech) to the AI subprocessors listed in the DPA in order to generate the response. This content is not used by us or, under our agreements with them, by those providers to train their models.
2. AI outputs are generated assistance and may be inaccurate or incomplete. They are not professional advice. You must apply your own professional judgement before acting on them, particularly for any decision affecting food safety (see §11).
3. AI Features are subject to a fair-use allowance per Venue, published at /fair-use and set generously above normal kitchen use. Beyond it the Service degrades gracefully (for example to lighter models or device voice) rather than cutting off mid-task. We may update the allowance via that page.

11. Food-safety responsibility

This section uses the canonical wording in the MiseOS Compliance Disclaimer, incorporated here:

MiseOS is a record-keeping, planning and evidence tool. It does not perform, replace or guarantee food-safety compliance. Responsibility for food safety, and for compliance with applicable law — including the Food Safety Act 1990 and retained Regulation (EC) No 852/2004 — remains at all times with the food business operator and its trained staff. MiseOS does not predict, promise or guarantee any Food Hygiene Rating or inspection outcome. Safe-method templates and checklists are starting points that must be completed, validated and kept accurate by you for your own operation. Auto-verified items state the evidence recorded; self-assessed items record your judgement, not ours.

12. Acceptable use

You must not: use the Service unlawfully or to store unlawful content; attempt to access other customers' data; reverse engineer, resell or white-label the Service without our written agreement; probe or overload the Service; use the AI Features to generate unlawful or harmful content; or use the Service other than for kitchen operations of your business.

13. Availability, support and changes

1. We provide the Service with reasonable skill and care and aim for high availability, but the Service is provided on an "as available" basis at this tier and downtime (including maintenance and third-party outages) can occur. The app is designed to keep working offline and sync when connectivity returns.
2. Support is by email at [support email]; we aim to respond within one business day.
3. We continuously improve the Service and may change or retire features, acting reasonably and, for material reductions, with notice.

14. Data on termination

After a Venue's subscription ends (cancellation, non-payment, or trial expiry) the Venue becomes read-only and your data remains exportable for 30 days, after which we may delete it from live systems; residual copies in backups are overwritten in the normal backup cycle as described in the DPA. Legal-obligation records (e.g. billing) are retained as required by law.

15. Intellectual property

We own the Service and everything in it other than Customer Data. If you give us feedback or suggestions, we may use them without obligation.

16. Liability

1. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.
2. Subject to §16.1, neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill, or anticipated savings.
3. Subject to §16.1, our total aggregate liability arising in connection with a Venue in any 12-month period is limited to the fees paid for that Venue in the 12 months before the event giving rise to liability.
4. For clarity and consistent with §11: we are not liable for food-safety outcomes, enforcement action, or hygiene ratings, which depend on your operation and records.

17. Suspension and termination by us

We may suspend or terminate for material breach uncured [14] days after notice, for non-payment (§7), or where required by law. §14 applies to your data.

18. General

Entire agreement (superseding prior discussions); no assignment by you without consent (we may assign to a successor of the business); notices by email to the account address and to [support email]; if a provision is unenforceable the rest stands; no waiver by delay; no third-party rights under the Contracts (Rights of Third Parties) Act 1999. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.